Shipping & delivery
Free shipping on every order, no minimum · Delivery in 8–15 business days · Tracking number by email
Where do we ship?
To the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland. We don't ship to other countries yet: our checkout only accepts shipping addresses in these countries. Shopping from Spain? Visit our Spanish store (prices in euros).
How long does it take?
| Stage | Time |
|---|---|
| Order processing | 1–2 business days |
| Transit to your door | The rest, up to 8–15 business days in total |
Business days are Monday to Friday, excluding public holidays. During peak periods such as Black Friday or the holidays, delivery may take a few extra days; we'll let you know on the website.
Where do orders ship from?
We work with selected suppliers and some products are shipped directly from their warehouses, which may be outside your country. That's why delivery takes a little longer than a domestic express service, and in return our prices are lower. No surprise fees on delivery: taxes and import charges are included in the price. If a carrier ever asks you to pay import fees for one of our orders, contact us before paying and we'll take care of it.
Tracking
As soon as your order ships, we email you the tracking number. If you order several different products, they may arrive in separate parcels on different days; you'll get tracking for each one.
What if something goes wrong?
- The parcel hasn't arrived: if more than 20 business days have passed without delivery, write to us. We'll locate it and, if it's lost, we'll reship it or refund you, whichever you prefer.
- It arrives damaged or wrong: send us a photo within 7 days of delivery and we'll fix it at no cost.
- Wrong address: tell us as soon as possible. If the order hasn't shipped yet, we'll change it.